Arts and Humanities
Blanca Deusdad Ayala
Domenec Puig Valls
Universitat Rovira i Virgili
Anthropology and Communication
Co-creation of public services: drivers, mechanisms of citizens engagement and social inclusion
1. The idea of the project and where it sits within the state-of-the-art
Co-creation of public services in Europe is present predominantly in marketing, education, healthcare and policy sectors. In this sense, the policy area addressed by the project, is on the boundary between a policy sector where co-creation has already been introduced (Healthcare) and one where co-creation is still very much an emerging approach (social services). The project will compare the impact of co-creation on LTC services in different political configurations and different methods of social intervention.
More recent research on co-creation is not only focusing on the need (having a better understanding of people`s involvement), but also knowing better their `context of engagements`, by means of introducing platforms of engagement (Ramaswamy, and Ozcan, 2014). Even though these attempts at grasping, as much as possible, users` or costumers` decisions and wills, there are still tensions identified in the co-creation process. Having difficulties in reaching a broad scale of participants engaged, co-creation often gets individual feedback but it fails to have large and inclusive outcomes.
2. The objectives of the project, as well as the progress beyond the state-of-the-art.
2.1 What are the boundaries between the concepts of co-creation, co-production and social innovation?
2.2 What is the importance of co-creation in implementing and fostering ICT in social services?
2.3 What are the drivers in digitalization of Long-Term Care services and social services? How can co-creation improve the digitalization of Long-Term Care services, ageing services and social services?
2.4 To what extent can individuals and/or organizations take part in co-creation to implement ICT services in Long-Term Care services (LTC)?
2.5 What are the actors and their roles in co-creation? For example, are volunteers and service users the same type of co-creation? To what extent can volunteers, social enterprises and for-profit firms perform the role of the citizen (participants) in co-creation?
2.6 To what extent do different policy areas (e.g. education, health, housing, crime, social care, economic development, social inclusion, (smart) urban services, etc.) frame, shape and form our understanding and practice of co-creation in ICT?
2.7 To what extent do different structures (e.g. institutional - public or non-profit agencies -, political - political parties or social movements -, social - place, family, friendship/group -, etc.) frame, shape and form our understanding and practice of co-creation in ICT?
2.8 What are the drivers (e.g. quality standards, availability of resources and capabilities, etc.) and systems (e.g. performance management systems) that promote the concept and the practice of co- creation?
2.9 What are the desired outcomes (societal, (inter) organizational, group, individual) that promote the concept and the practice of co-creation in ICT?
37.5 hours a week
|This project has received funding from the European Union's Horizon 2020 research and innovation programme under the Marie Skłodowska-Curie grant agreement No. 713679|